SHIPPING POLICY
Same day deliveries must be received by 11 am GMT, orders received after this time may be delivered the next working day. Non-local deliveries will be sent out via the eflorist network and we recommend orders for non-local deliveries to be placed by phone. We deliver normally between 8.30am and 5 pm. We do not guarantee time of delivery but please choose AM/PM delivery option and we will do our very best to ensure your flowers are delivered at your preferred time.
RETURN POLICY
Returns, Refund & Cancellation Policy if Products are Damaged or Faulty
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Refunds may occasionally be given at the discretion of the management.
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Because of the perishable nature of many Products, you are advised to make any complaint within 1 working day of the delivery date of your Products.
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All products require care, attention and in the case of all cut flower and some plants require fresh water, if it is deemed that the products have not been cared for as per instructions then we may NOT refund or offer an exchange of product
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We guarantee seven days of freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within seven days of delivery you should take a digital photograph of them and send it to us at hello@earthflorists.com
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All products that are claimed to be faulty or damaged must be returned to our shop or collected by us. We will inspect all Products returned to us claimed to be faulty or damaged. If we discover that they are not faulty or damaged we will NOT refund or offer an exchange of product
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Refunds, partial refunds or an exchange will be given if the product is proved to be faulty or damaged and will be at the owner’s discretion and their decision will be final
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Any Wedding booking fee or deposit for goods ordered will NOT be refunded
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Cancellation of order is to be done by a phone call and will only be able to cancel the transaction if arrangement or ordering if specific flowers has not been commenced.